Last updated: [11/25/2023]

Thank you for choosing rovrmovies.com. We want to make sure your experience with us is exceptional, and we strive to provide the best possible service. Please read this Refund and Returns Policy carefully before making a purchase.

1. Refund Policy

We understand that circumstances may arise where you need to return a product. Our Refund Policy is designed to assist you in making informed decisions and understanding your rights as a customer.

1.1 Eligibility for Refunds

You are eligible for a refund within 30 days of the purchase date. To be eligible, your item must be unused, in its original packaging, and in the same condition as you received it. Additionally, the item must be free from damages caused by the customer.

1.2 Initiating a Refund

To initiate a refund, please contact our customer support team at info@rovrmovies.com, providing your order number and details about the product you would like to return. Our team will guide you through the process and provide you with a return authorization.

1.3 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. In such cases, we will provide a prepaid shipping label for the return.

1.4 Refund Processing Time

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 business days.

2. Damaged or Defective Items

We take utmost care in packaging and delivering your orders. If you receive a damaged or defective item, please contact us immediately at info@rovrmovies.com, providing photos of the damaged or defective product. We will arrange for a replacement or provide a full refund, including return shipping costs.

3. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • DVDs that have been opened or used.
  • Digital downloads or streaming services.
  • Customized or personalized products.

4. Exchange Policy

We do not offer direct exchanges. If you need a different item, please follow the standard return process and place a new order for the desired item.

5. Cancellation Policy

Orders can be canceled within 24 hours of purchase. If you wish to cancel an order, please contact us at info@rovrmovies.com with your order number.

6. Contact Information

If you have any questions about our Refund and Returns Policy, please contact us at:

Email: info@rovrmovies.com

7. Changes to this Policy

We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.